How we work
Specialist care in Hartlepool with consistent quality
Specialist care in Hartlepool at Elan means ‘care without limits’, and we will always strive to live up to our promise by delivering a personal, reliable service that is always our very best.
Our objectives and goals aim to make a difference to the lives of those we support. By maintaining the consistency in quality, routine, and understanding, we believe the personal benefit to an individual can have a profound effect.
At Elan, we ensure that an individual is fully involved in their specialist care plan and all aspects of that person’s life are considered to ensure a holistic approach is taken in meeting their needs by working together to achieve the life choices of our service user.
What we believe in at Elan
We recognise the individual abilities, preferences and needs of each service user and aim to respond accordingly. Developing positive outcomes for each individual.
Elan Care believes in investing in a highly skilled and committed workforce. We train staff to provide bespoke personal care.
It is very important to recognise and celebrate successes whether big or small.
We treat everyone with compassion, dignity and respect regardless of their background, chosen lifestyle or level of need.
We collaborate with a full network of services and stakeholders, to create informed and holistic care plans for each service user.
Elan Care believe in constantly reviewing how we work and learning from our experience and sharing knowledge with others.
Being honest in how we behave as an organisation. Being open and transparent in our record keeping and communications and being accountable for our actions.
Everyone has the right to be part of their local community. This includes Being able to access local services, amenities and activities in the local area.
The Care Quality Commission inspection rating of our services
Safe
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Effective
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Caring
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Responsive
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Well-led
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